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Privacy Policy

Last Updated: December 2025

Owlio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services (the "Service").

1. Information We Collect

1.1 Information You Provide Directly

For All Users:

  • Name and contact information (email, phone number)

  • Account credentials (username, password)

  • Profile information

  • Communications with us or other users

  • Reviews and ratings you submit

  • Photos and other content you upload

For Service Providers:

  • Business name and type

  • Business address and service areas

  • Service descriptions and pricing

  • Business photos and portfolio images

  • Payment information (processed by third-party payment processors)

  • Business credentials or certifications (if provided)

  • Languages spoken

  • Availability and capacity information

1.2 Information Collected Automatically

When you use our Service, we automatically collect:

  • Device information (IP address, browser type, operating system)

  • Usage data (pages viewed, features used, time spent)

  • Location data (approximate location based on IP address)

  • Cookies and similar tracking technologies

  • Search queries and interactions with providers

1.3 Information from Third Parties

We may receive information from:

  • Social media platforms (if you connect your account)

  • Payment processors

  • Analytics providers

  • Marketing partners

2. How We Use Your Information

2.1 To Provide and Improve the Service

We use your information to:

  • Create and manage your account

  • Enable you to search for and connect with service providers

  • Display provider profiles and reviews

  • Process payments and subscriptions

  • Provide customer support

  • Communicate with you about the Service

  • Improve and personalize your experience

  • Develop new features and functionality

2.2 For Marketing and Communications

We may use your information to:

  • Send you updates about Owlio

  • Share promotional offers and new features

  • Conduct surveys and gather feedback

  • Send newsletters (you can opt out at any time)

2.3 For Safety and Legal Compliance

We use your information to:

  • Prevent fraud and abuse

  • Enforce our Terms of Service

  • Protect the security of our Service

  • Comply with legal obligations

  • Resolve disputes

  • Respond to law enforcement requests

2.4 For Analytics and Research

We analyze usage patterns to:

  • Understand how users interact with our Service

  • Identify trends and preferences

  • Measure the effectiveness of features

  • Conduct research to improve our platform

3. How We Share Your Information

3.1 Public Information

The following information is visible to all users:

  • Provider business names, descriptions, and services

  • Provider contact information (as provided)

  • Provider photos and portfolios

  • Reviews and ratings (with reviewer's first name and initial)

  • Service areas and availability

3.2 With Service Providers or Users

When you interact with a service provider or user:

  • Your name and contact information may be shared

  • Your communication history may be visible

  • Your review history may be accessible

3.3 With Service Providers (Third Parties)

We share information with trusted service providers who help us operate:

  • Payment processors (for subscription payments)

  • Cloud hosting providers

  • Analytics services

  • Email service providers

  • Customer support tools

  • Marketing platforms

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.4 For Legal Reasons

We may disclose your information:

  • To comply with laws, regulations, or court orders

  • To respond to law enforcement requests

  • To protect our rights, property, or safety

  • To prevent fraud or illegal activity

  • In connection with a merger, acquisition, or sale of assets

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Your Privacy Rights and Choices

4.1 Access and Update

You can access and update your account information at any time through your profile settings.

4.2 Delete Your Account

You may request deletion of your account by contacting us. Note that:

  • Some information may be retained for legal or legitimate business purposes

  • Reviews you've submitted may remain visible (without personal identifiers)

  • Cached or archived copies may persist temporarily

4.3 Marketing Communications

You can opt out of marketing emails by:

  • Clicking "unsubscribe" in any marketing email

  • Updating your communication preferences in account settings

  • Contacting us directly

Note: You cannot opt out of essential service-related communications.

4.4 Cookie Preferences

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

4.5 Your Rights Under Canadian Privacy Law

If you are a Canadian resident, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal exceptions)

  • Object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us at info@owlio.com.

4.6 Your Rights Under Quebec Privacy Law

Quebec residents have additional rights under Quebec's privacy legislation, including:

  • The right to information about how your personal information is used

  • The right to withdraw consent

  • The right to data portability

  • The right to file a complaint with the Commission d'accès à l'information du Québec

5. Data Security

5.1 Security Measures

We implement reasonable security measures to protect your information, including:

  • Encryption of data in transit and at rest

  • Secure authentication protocols

  • Regular security assessments

  • Access controls and monitoring

  • Employee training on data protection

5.2 No Guarantee

While we take security seriously, no system is completely secure. We cannot guarantee absolute security of your information.

5.3 Your Responsibility

You are responsible for:

  • Maintaining the confidentiality of your password

  • Restricting access to your account

  • Notifying us of any security breaches

6. Data Retention

6.1 Active Accounts

We retain your information for as long as your account is active or as needed to provide the Service.

6.2 Closed Accounts

After account closure, we may retain certain information:

  • For legal compliance (tax records, payment history)

  • To resolve disputes or enforce agreements

  • For fraud prevention and security

  • For legitimate business purposes

6.3 Retention Periods

  • Account information: Duration of account plus 7 years

  • Payment records: 7 years (legal requirement)

  • Reviews: Indefinitely (anonymized after account deletion)

  • Communications: 3 years

  • Usage data: 2 years

7. Children's Privacy

Owlio is not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will delete it immediately.

8. International Data Transfers

Your information may be transferred to and processed in locations outside of your province or country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

  • Essential cookies: Required for the Service to function

  • Analytics cookies: Help us understand how users interact with the Service

  • Functionality cookies: Remember your preferences and settings

  • Marketing cookies: Used to deliver relevant advertisements

10.2 Managing Cookies

You can control cookies through your browser settings. Note that some features may not work properly if you disable cookies.

10.3 Do Not Track

Some browsers have "Do Not Track" features. We currently do not respond to Do Not Track signals.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website

Your continued use of the Service after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, contact us:

Owlio Privacy Team
Email: info@owlio.com

 

13. Specific Notice for Quebec Residents

In addition to the rights described above, Quebec residents should note:

13.1 Legal Basis for Processing

We process your personal information based on:

  • Your consent (which you may withdraw at any time)

  • Contractual necessity (to provide the Service)

  • Legal obligations

  • Legitimate interests (to improve and protect our Service)

13.2 Automated Decision-Making

We may use automated systems to:

  • Match users with relevant service providers

  • Recommend services based on your preferences

  • Detect and prevent fraud

You have the right to request human review of automated decisions that significantly affect you.

13.3 Cross-Border Transfers

Your information may be transferred to servers located outside Quebec and Canada. We ensure adequate protections are in place through:

  • Contractual safeguards

  • Privacy frameworks

  • Encryption and security measures

 

Last Updated: December 2025

By using Owlio, you acknowledge that you have read and understood this Privacy Policy.

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